Frequently Asked Questions

What time is check in and check out?
Check in: 14h00 // check out 12h00
Can I leave the room late?
No.
Can I choose the type of bed in my room?
(Large bed – two beds)
Yes, please request it when you make the reservation, or according to the availability on the day of arrival.
Do the rooms have a balcony or terrace?
Can I reserve one?
On the last floor, rooms have balcony. But it can’t be book in advance.
Are there non-smoking rooms? All the rooms are non-smoking.
How many storeys does the building have?
Is there a lift?
5 floors, there is 1 lift.
Is there air conditioning in the rooms?
There is air conditioning in the rooms. It doesn’t work during winter.
Is your hotel adapted for the handicapped?
Yes, 2 rooms are specially equipped for the handicapped.
Can you keep my luggage when I leave the room? Yes.
Is there a safe place to park my car?
How much does it cost?
Public Parking near the hotel.
Does the hotel have an Internet or e-mail terminal for guests? Yes, at the reception.

Do you have high-speed internet in the room for my portable computer? Is it wireless?
Yes, a high-speed internet connection is available.
Do you have a quiet, romantic room?
How can I reserve it?
Rooms facing courtyard are calmer but can’t be book in advance. Suites are our most romantic rooms.
What languages are spoken in Reception?
French, English, Spanish, Portuguese and Italian.
Where may I rent a car?
To rent a car, just ask at the reception desk, we will help you find one.
How far away is the Eiffel Tower?
15 minute-walk
We are coming with 1 (or more) child, can we add an extra bed in a double room? What are the other options?
We can add an extra bed in Superior Rooms only.
What is the nearest metro station and how long does it take to join it?
Metro: Saint Philippe du Roule (line 9)
How much does a taxi from the airport cost?
Orly: 40€ // CDG: 40-50 €
How can I cancel my reservation?
You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation.